Information We Collect
We collect the following information to provide and improve our demo experiences for plugins like T4B News Ticker, WRC Pricing Tables, and RWC Team Members:
- Email Address: Your email to identify your demo account and track activities across demo sites.
- Login and Logout Activity: Timestamps of when you log in and out, and session duration (time spent in a demo session). If you don’t log out (e.g., close the browser), we record the session as 2 hours, matching our session timeout period.
- Created Items: The number of items you create (e.g., news tickers, pricing tables, team member profiles) to understand plugin usage.
- Page Visits: URLs of frontend pages you visit in demo sites to analyze navigation patterns.
- Blog ID: The demo site ID (for multisite setups) to associate activities with specific demos.
- Cookies and Technical Data: We use cookies for session management (e.g., keeping you logged in) and may collect technical data like IP addresses or browser details for security and analytics.
Why We Collect This Information
We collect this information to:
- Improve Demo Experiences: Analyze how users interact with our plugins to enhance features, usability, and performance.
- Optimize Plugins: Understand which features (e.g., creating pricing tables) are popular to prioritize development.
- Monitor Engagement: Track session durations and page visits to ensure demos are engaging and effective.
- Ensure Security: Detect and prevent unauthorized access or abuse of demo sites.
Our legal basis for processing this data is our legitimate interest in improving our Service and ensuring its security, as well as your consent where required (e.g., for cookies).
How We Use and Store Your Information
Your information is stored securely in our database Tracking Table on servers hosted in United States. We:
- Do Not Share for Marketing: We do not sell or share your data with third parties for marketing or advertising purposes.
- Use for Analytics: Data is aggregated (e.g., average session duration) to generate insights like usage histograms.
- Retain Data: Data is kept for up to 12 months or until you request deletion, after which it is anonymized or deleted.
- Secure Storage: We use encryption, access controls, and regular security audits to protect your data.
Cookies and Tracking Technologies
We use cookies to manage user sessions (e.g., keeping you logged in during a demo). These cookies are essential for the Service’s functionality. You can manage cookie preferences via your browser settings, but disabling cookies may affect your demo experience.
Your Rights
Depending on your location (e.g., EU, California), you have the following rights:
- Access: Request a copy of your data (e.g., email, session durations).
- Deletion: Request deletion of your data, which we will process within 30 days.
- Opt-Out: Stop tracking by not using demo sites or contacting us to delete your account.
- Rectification: Correct inaccurate data.
- Complaint: Lodge a complaint with a data protection authority (e.g., ICO in the UK).
To exercise these rights, contact us at [email protected].
Third-Party Sharing
We do not share your personal data with third parties except:
- Service Providers: Trusted providers (e.g., hosting services) who process data on our behalf under strict confidentiality agreements.
- Legal Obligations: If required by law (e.g., court order), we may disclose data to authorities.
International Data Transfers
If you are outside the United States, your data may be transferred to our servers. We ensure adequate safeguards (e.g., Standard Contractual Clauses) to protect your data during transfers.
Children’s Privacy
Our Service is not intended for users under 16. We do not knowingly collect data from children. If we learn such data has been collected, we will delete it promptly.
Changes to This Policy
We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted here with a revised “Last Updated” date. We encourage you to review this page periodically.
Contact Us
For questions or to exercise your rights, contact us at:
Real Web Care
Email: [email protected]
Address: Shalbagan, Rajshahi Bangladesh
If you are in the EU, our Data Protection Officer can be reached at the above email.